Returns of goods

We understand that the size or color might not be perfect on the first try. We offer two exchange options.

Fastest way: return and reorder

We recommend this as the quickest and most reliable option:

  1. Return the product as described above in the return section.
  2. Place a new order with the desired size or color.

Your new pair is reserved immediately, and if it’s in stock, we’ll ship it without delay. You won’t have to wait for the exchange process, which can take a few days after the returned item is received. We’ll refund the original product within the legal 14-day timeframe after it arrives at our warehouse.

Ideal if you're in a hurry or if the item might sell out quickly.

Exchange via form (takes longer)

If you don’t want to place a new order, you can return the item with the exchange form:

  1. Fill in the exchange form on this page.
  2. Pack the item – clean, unworn, and in the original packaging. Include the code you receive after completing the form inside the parcel. It is sufficient to write it on a piece of paper.
  3. Send it to this address:
    Skladon – Skinners
    Průmyslová 377
    742 51 Mošnov
    Czech Republic
    You can use any carrier that suits you.
    Some carriers need to know our phone number for delivery to our warehouse. Please give them this number: +420 731 460 751
  4. All done! Once we process the package, we’ll refund your money (no later than within the legal 14-day period after receipt).

Note

  • We do not reserve the new pair. The exchange is processed only after we receive and inspect the returned item within a few business days.
  • If the requested size/color sells out in the meantime, we’ll refund your money.

Important restrictions

  • Shoe exchanges are only possible for the same model (e.g. Globetrotter Navy for Globetrotter Cloud Grey). You cannot exchange one type of shoe for another (e.g. Moonwalker for Easygoer).
  • You can only exchange size or color.